Getting support out of hours

Examples of Support

Support to deal with emergency situations

Emergency admission to care

Accessing emotional support

Signposting to correct services

Key Services and People

NHS 24

Social work out of hours

Out of hours mental health service via A&E, crisis service or off duty psychiatry

Third Sector helplines (Samaritans , Breathing Space, Turning Point Scotland , Childline , NSPCC)

GPs [re Key Information Summary (KIS)]

Community Alarm Systems

Mobile Emergency Care Service

Police Scotland

Integrated Multi Agency Arrangements, Referral Pathways and Resources

With consent of client a GP should complete a Key Information Summary (KIS) entry to ensure that clinical information and care plans can be shared electronically with A&E, NHS24 and Scottish Ambulance Service

Information to be shared via SCI Gateway

The Care Framework is available to all services providing out of hours support.

Requests for out of hours support are immediately notified to the core specialist team via client management system.

Out of hours clinical staff can access anticipatory care plans.

Standards

Service standards for NHS 24 and Social Work Direct

Outcomes

People living with HD and their families can easily access urgent, out of hours, support.

National Care Framework for Huntington's Disease