Getting support out of hours
Examples of Support
Support to deal with emergency situations
Emergency admission to care
Accessing emotional support
Signposting to correct services
Key Services and People
Social work out of hours (Aberdeen City, Aberdeenshire, Moray)
Out of hours mental health service via A&E, crisis service or on duty psychiatry
Third Sector helplines (Samaritans, Breathing Space, Turning Point Scotland, Childline, NSPCC)
GPs [re Key Information Summary (KIS)]
Community Alarm Systems (Aberdeen City, Aberdeenshire, Moray)
Mobile Emergency Care Service
Integrated Multi Agency Arrangements, Referral Pathways and Resources
With consent of client a GPs should complete a Key Information Summary (KIS) entry to ensure that clinical information and care plans can be shared electronically with A&E, NHS24 and Scottish Ambulance Service
Information to be shared via SCI Gateway/TRAKCare
The Care Framework is available to all services providing out of hours support.
Requests for out of hours support are notified as soon as practicable to the HD Clinic on 01224 552 120.
Out of hours clinical staff can access anticipatory care plans.
Standards
Service standards for NHS 24 and Social Work Direct
Outcomes
People living with HD and their families can easily access urgent, out of hours, support.