Getting support out of hours

Examples of Support

Support to deal with emergency situations

Emergency admission to care

Accessing emotional support

Signposting to correct services

Key Services and People

NHS 24

Social work out of hours ( Clackmannanshire , Falkirk , Stirling )

Out of hours mental health service via A&E , Crisis Service or on duty Psychiatry (via NHS 24 )

Third Sector helplines ( Samaritans , Breathing Space, Turning Point Scotland , Childline , NSPCC )

Technology Enabled Care (Single point of referral: 01786 434062)

Police

Fire Brigade

Ambulance

Out of hours Palliative Care Line (01786 434 007)

Integrated Multi Agency Arrangements, Referral Pathways and Resources

With consent of client a GP should have completed a Key Information Summary (KIS) entry to ensure that clinical information and care plans can be shared electronically with A&E, NHS24 and Scottish Ambulance Service

Information to be shared via SCI Gateway

The Care Framework is available to all services providing out of hours support.

Requests for out of hours support are immediately notified to the core specialist team via client management system.

Out of hours clinical staff  should be able to access anticipatory care plans, if available. Each client with an anticipatory care plan should have their own copy.

Standards

Service standards for NHS 24 and Social Work Direct

Outcomes

People living with HD and their families can easily access urgent, out of hours, support.

National Care Framework for Huntington's Disease

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