Getting support out of hours
Examples of Support
Support to deal with emergency situations
Emergency admission to care
Accessing emotional support
Signposting to correct services
Key Services and People
Social work out of hours ( Edinburgh City , Midlothian , East Lothian , West Lothian )
Out of hours mental health service via A&E , crisis service or on duty Psychiatry ( via NHS 24 )
Third Sector helplines ( Edinburgh Crisis Centre , Samaritans , Breathing Space, Turning Point Scotland , Childline , NSPCC )
Community Alarm Systems ( Edinburgh City , Midlothian , East Lothian , West Lothian )
Police ( Edinburgh , Lothians & Scottish Borders )
Integrated Multi Agency Arrangements, Referral Pathways and Resources
With consent of client a GP should have completed a Key Information Summary ( KIS ) entry to ensure that clinical information and care plans can be shared electronically with A&E, NHS24 and Scottish Ambulance Service
Information to be shared via SCI Gateway
The Care Framework is available to all services providing out of hours support.
Requests for out of hours support are immediately notified to the core specialist team via client management system.
Out of hours clinical staff should be able to access anticipatory care plans, if available. Each client with an anticipatory care plan should have their own copy.
Standards
Service standards for NHS 24 and Social Work Direct
Outcomes
People living with HD and their families can easily access urgent, out of hours, support.