Getting support out of hours
Examples of Support
Support to deal with emergency situations
Emergency admission to care
Accessing emotional support
Signposting to correct services
Key Services and People
Social work out of hours ( Inverclyde , East Dunbartonshire , West Dunbartonshire , East Renfrewshire , Renfrewshire , Glasgow )
Out of hours mental health service via NHS 24 or A&E
Telephone helplines ( Samaritans , Breathing Space, Childline , NSPCC )
GPs [ re Key Information Summary ( KIS ) ]
Community Alarm Systems
Mobile Emergency Care Service
Integrated Multi Agency Arrangements, Referral Pathways and Resources
With consent of client a GP should complete a Key Information Summary ( KIS ) entry to ensure that clinical information and care plans can be shared electronically with A&E, NHS24 and Scottish Ambulance Service
Information to be shared via SCI Gateway and/or GGC Referral Directory.
The Care Framework is available to all services providing out of hours support.
Requests for out of hours support are notified to the HD Service
Out of hours clinical staff can access anticipatory care plans, if available. Each client with an ACP should have their own copy.
Standards
Service standards for NHS 24 and Social Work Direct
Outcomes
People living with HD and their families can easily access urgent, out of hours, support.